<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html> <head> <META NAME="TITLE" CONTENT="Royal Perth Hospital - Patient Services"> <META NAME="DESCRIPTION" CONTENT=""> <META NAME="KEYWORDS" CONTENT="Royal Perth Hospital, Perth hospitals, public hospitals, hospitals, Health care, health, healthcare, radiography, radiographers, medical imaging technologists, ultrasound, sonographers, radiologists, xray, pathology, imaging, diagnostic, medical imaging, health care provider, teaching hospital, medical research, outreach, social outreach, aboriginal health, mental health, international health, palliative care, alcohol, drugs, medical, day surgery, orthopaedic, emergency, doctor, surgery, surgeon, surgical, nurses, nursing, rehabilitation, pathologists, consulting rooms, clinic, medical practitioner, safety, quality, clinical, burns, heart lung transplant, major trauma, haemophilia, spinal injury, bone marrow transplant, head injury, interventional neuroradiology, refractory epilespy, stroke, Helicobacter pylori, Professor Simon Mallal, Clinical Professor Fiona Wood, Dr Fiona Wood, Dr Frank Daly, Dr Sudhakar Rao, Dr Robert Larbalestier, Terry Jongen, Saroj Nazareth, Nurse Practitioner, Professor Graeme Hankey, Professor Peter Leedman, Professor Leonard Arnolda, Nick May, Patricia Tibbett, Dr Philip Montgomery, Dr Robyn Lawrence, Sir George Bedbrook, Intra-aortic stent, David Hartley, Michael Lawrence-Brown, Annie Kirkman, Polio, Paul Berry, Paul Barratt, Gordon Black, VentrAssist, Western Australia, Australia, Physiotherapy, Occupational Therapy, Speech Therapy, Anaesthesia, South Metropolitan Area Health Service, Linda Smith, Cancer, Cardiololgy, Cardiac Transplant, Injury, Cardiovascular, Heamatology, Clinical Immunology, Neurology, Diabetes, HIV, Orthopaedics, Hepatology, Gastroenterology, Immunodefiency, Dialysis, Intensive Care, Nephrology, Nuclear Medicine, Opthalmology, Pallative Care, Radiology, Rehabilitation, Research, Respiratory, Rheumatology, Stroke, Trauma, Vascular"> <meta name="AUTHOR" content="Original design by Susan Prince  Developed and Maintained by Bartosz Cybulski from 03/11/06 - 25/05/07 - Further development by Peter Papadopoulos"> <META HTTP-EQUIV="EXPIRES" CONTENT=""> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; 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Discharge">&nbsp; Admission &amp; Discharge</a><br> <a href="anaesth/english.html" title="Surgical Patients Information">&nbsp; Surgical Patients Info</a><br> <a href="patientservices.html" title="Patient Services">&nbsp; Patient Services</a><br> <a href="amenities.html" title="Amenities &amp; Facilities">&nbsp; Amenities &amp; Facilities</a><br> <a href="rights.html" title="Rights &amp; Responsibilities">&nbsp; Rights &amp; Responsibilities</a><br> <a href="private.html" title="Private Patient Incentive Program">&nbsp; Private Patient Program</a><br> <a href="freedom.html" title="Freedom of Information">&nbsp; Freedom of Information</a><br> <a href="complaints.html" title="Compliments &amp; Complaints">&nbsp; Compliments &amp; Complaints </a><br> <a href="servio.html" title="Servio News">&nbsp; Servio News</a><br> <br> &nbsp;Visitors<br> <a href="visithours.html" title="Visiting Hours">&nbsp; Visiting Hours</a><br> <a href="transpark.html" title="Transport &amp; Parking Facilities">&nbsp; Transport &amp; Parking</a><br> <a href="map.html" title="Map of Royal Perth Hospital">&nbsp; Hospital Map</a><br> <br><br><br> </div> </td> <td width="2%">&nbsp;</td> <td valign="top" width="100%" class="mainbody"> <br><br> <!-- Main page content goes here --> <h1>Patient Services</h1> <h2>During Your Stay</h2> <p class="main">Please inform the ward staff before leaving the ward at any time.&nbsp; For your safety, we request that you <strong>do not</strong> leave the Hospital premises without the permission of your doctor.</p> <p class="main">Patients and visitors are not permitted to consume alcohol on Hospital premises.</p> <p class="main">CLEANERS, mailroom and housekeeping staff are vital members of the Royal Perth Hospital family. These dedicated workers help the hospital maintain its high standards of patient care and cleanliness. These workers come under the Patient Support Services (PSS) banner and are part of a workforce of about 700 people. PSS, as the name suggests, is committed to working with all sections of the hospital to improve the quality of patient care. Without its dedicated Support Workers the hospital would struggle to maintain its very high standards. Adrian Robinson, Manager Patient Support Services said:  Patient Support Services plays a very important role as backup to nursing and administrative staff. The PSS team aspires to become leaders in the field of Patient Support Services and develop and promote a culture of best practice. It also strives to deliver efficient and effective services and promote an environment of trust, integrity and exemplary employee citizenship. </p> <h2>Electrical Equipment</h2> <p class="main">For safety reasons, electrical items requiring the use of mains electricity should <strong>not</strong> be brought into the Hospital.</p> <p class="main">A battery operated radio or personal stereo is allowed provided it is used with an earpiece.</p> <h2>Emergency Procedures</h2> <p class="main">We have procedures in place to handle any emergencies and all staff are trained to adhere to these procedures during emergencies.&nbsp; In an emergency, staff will take whatever action is necessary, and will tell you what to do.</p> <h2>Entertainment</h2> <p class="main">A radio service is available at the bedside in most wards.&nbsp; In addition, most wards are equipped with television monitors, which are located above each bed.&nbsp; The television service is available on a daily or weekly rental basis and can be arranged with the Hospital Television Rentals representative who visits the wards regularly during the day.&nbsp; For safety reasons, the use of private TV sets is not permitted.</p> <p class="main"><em>Please note that the television hire services are provided for the convenience of our patients by an external company and are therefore not directly under the management of the Hospital.</em></p> <h2>Interpreter</h2> <p class="main">We provide a professional interpreting service.&nbsp; Professional interpreters are trained and are bound by their Code of Ethics.&nbsp; This means that they are impartial and confidential.</p> <p class="main">Interpreters are available to attend on site and on telephone.&nbsp; If you require an interpreter, please advise the nursing staff or the ward clerk.</p> <h2>Internet Access</h2> <p class="main">Internet access is available at Victoria's Cafeteria at the Wellington Street campus.</p> <h2>Mail</h2> <p class="main">Mail is delivered daily to the wards.&nbsp; Letters to patients should be addressed clearly with the patient s given name, surname, ward details and a return address.</p> <p class="main">For outgoing mail, a letterbox is located in Victoria Square (Wellington Street campus) or at the entrance to the Shenton Park campus.</p> <h2>Meals</h2> <p class="main">A menu will be delivered to you each day, so you can choose from the selection available.&nbsp; If you have any special dietary needs, please ask to speak to a nurse or dietitian.</p> <p class="main">A choice of hot and cold drinks are available at morning tea, afternoon tea and supper.</p> <p class="main">There are also a number of vending machines, shops and cafes available at both campuses.&nbsp; Please see the <a href="amenities.html"> <u>Amenities &amp; Facilities</u></a> page for more information.</p> <h2>Multicultural Services</h2> <p class="main">We have a range of services designed to meet specific cultural needs such as language, dietary and religious requirements.&nbsp; If you have needs related to your cultural group, please mention this to the staff caring for you.</p> <h2>Newspapers &amp; Magazines</h2> <p class="main">At Wellington Street campus, the Newsagency is located in the Victoria Square entrance foyer on Level 3, &quot;A&quot; block.&nbsp; This shop stocks a large range of newspapers, magazines and Lotto.</p> <p class="main">Newspapers and magzines at Shenton Park campus are available for purchase either from the Red Cross Canteen or the newspaper vendor who visits the wards.</p> <h2>Pastoral Care</h2> <p class="main"><strong>Wellington Street Campus:</strong>&nbsp; Our interdenominational Chapel is located on Level 3, &quot;B&quot; block.&nbsp; A Muslim prayer room is located on the ground floor of Ainslie House.</p> <p class="main">Our chaplains visit all wards on a regular basis and pastoral care is offered to both patients and their families.</p> <p class="main"><strong>Shenton Park Campus:</strong>&nbsp; The interdenominational Chapel is located in the grounds outside the main entrance.</p> <h2>Social Work Service</h2> <p class="main">If you have personal, practical or family matters that are causing you concern, you can ask to see a social worker for advice or assistance.</p> <h2>Smoking</h2> <p class="main">In the interests of the comfort and health of all patients, staff and visitors, smoking is NOT permitted within the Hospital.</p> <h2>Telephones</h2> <p class="main">Individual telephones are available at the bedside (except Ward 1 at Shenton Park campus) so patients can receive incoming telephone calls at no cost.&nbsp; If you would like to use the telephone for outgoing calls, you will need to purchase a pre-paid patient phone card from the Hospital Television Rentals representative, who visits the wards daily.</p> <p class="main"><em>Please note that the telephone hire services are provided for the convenience of our patients by an external company and are therefore not directly under the management of the Hospital.</em></p> <h2>Vending Machines</h2> <p class="main">At Wellington Street campus, drinks and snacks can be accessed 24 hours a day from vending machines on the Wellington Street overpass and at other locations around the Hospital.</p> <p class="main">At Shenton Park, vending machines are located in the main entrance of the Hospital in &quot;A&quot; block, Outpatient building and in the foyer between Ward &amp; and Ward 9.</p> <br><br><br> </td></tr></table> <div class="disclaimer" align="center"> <hr size="1" color="#BD2911" width="40%"> <br> &copy; Royal Perth Hospital, 2006<br> All rights reserved.<br><br> <table border="0" cellpadding="0" cellspacing="0" width="50%"> <tr> <td width="33%" valign="middle" align="center"><a href="disclaimer.html" title="Disclaimer">Disclaimer</a></td> <td width="34%" valign="middle" align="center"><a href="copyright.html" title="Copyright">Copyright</a></td> <td width="33%" valign="middle" align="center"><a href="privacy.html" title="Privacy">Privacy</a></td> </tr></table> <br><br> </div> </body> </html>